Returns & Refund
Products are eligible for return only if they are received in a damaged or defective condition. The same needs to be conveyed to our team within 48 hours of receiving the package. We ensure that a brand new replacement is shipped to you at no additional cost. Please make sure that the original product tag and packing is intact when shipping it back to us.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before you open the packet, please refuse to accept the package and return the package to the delivery person.
In rare cases where the quality of the product is an issue, we would require you to ship the product back to us in a safe condition and our team would issue store credits for the same value of the product. Please note that this case is only applicable in case the product is unused.
- Certain products (trimmer, hair straighteners, etc.) where personal hygiene is a part of the product use case are not applicable for return.
- We don't have an order exchange facility. Only defective orders will be exchanged.
- Please be careful while selecting the variant. No return requests will be entertained for variant issues.
- Return request can only be submitted within 2 days of delivery.
- Products claiming refund must be returned in the same form as it is received. Broken/used/tampered products are not accepted back. All returns must be in unused condition with packaging intact
- Refund of shipping and COD charges is not applicable.
In case of returns, either we will initiate pick up from your address by courier company or the customer can ship the product back to us first. Customers are requested to pack the items securely to prevent any loss or damage during transit. If you choose us to pick up from our side, then we will tell the customer about return courier charges and customer need to bear 50% charges of it. In either case 50% charges will be applicable. Charges depends on the case of return, the valid reason, etc.
- Please write the Order id, Registered Mobile number and Email details on a paper and keep it in the parcel. We will send you the label if we initiated the pick up.
- The refund procedure will be initiated within 3 days once we receive your product. Once initiated, the amount will reflect in your account by which you paid.
Refund in the bank account is only applicable in case the replacement of a damaged product is not available. In case of online paid orders, the refund will be made back to the same bank account used to pay for the order. In case of COD orders, customers' bank account details would be required and the refund would be credited within 7-10 working days from the date of cancellation of the order.